Pay: from €45,000

Job description:

Health and Safety

• Be fully familiar with the company’s obligations under the Safety, Health and Welfare Act and all related regulations.

• Implement and adhere to all company Health & Safety policies.

· Report all identified Health & Safety outcomes, risks, and issues to the Registered Manager in a timely manner

Quality Control

• Support the Registered Manager with the day-to-day running of the service.

• Assist in implementing company policies, staff training, supervision, and service guidance.

• Contribute to achieving the service’s aims, objectives, and overall quality standards, as outlined in the Quality Assurance Policy.

• Represent the company when liaising with commissioners, prospective clients, healthcare professionals, and partner agencies.

• Conduct client assessments and create detailed care plans outlining individual needs.

• Ensure consistent policy compliance, including Health & Safety, safeguarding, and clinical standards.

Key Responsibilities

Client Assessment & Care Planning

• Assess client needs and prepare tailored care plans prior to service commencement.

• Meet with clients and their families to discuss needs and propose care solutions.

• · Engage with acute and community healthcare professionals to ensure appropriate care delivery at home.

• Conduct care plan reviews at least every six months or sooner if required.

• · Attend MDT meetings with relevant healthcare professionals

Clinical Oversight & Support

• Conduct caregiver introductions for new clients.

• Provide training for caregivers on complex care tasks (stoma care, catheter care).

• Monitor complex cases and manage risks such as medication, stoma, catheter care and safeguarding issues.

• Escalate clinical risks to regional director, HSE and primary care team where appropriate.

Quality Assurance & Record Keeping

• Complete care plan reviews on clients being discharged following an extended hospital admission or changes in care needs while in community

• Follow up with families and healthcare teams as needed.

• Maintain accurate client documentation in OneTouch, including concerns and call logs.

• Ensure correct use of the client’s folder and accurate caregiver recording of tasks competed throughout the call etc.

• Conduct Health & Safety risk assessments during home visits.

• Provide guidance and support to caregivers regarding client concerns.

• Manage and mediate client/caregiver issues to ensure positive outcomes.

Operational & Governance Responsibilities

• Lead on clinical governance and oversee all clinical operations.

• Build and maintain strong relationships with HSE, PHNs, GPs, hospitals, discharge planners, and other members of primary care team.

• Provide out-of-hours support and guidance when required.

• Coordinate care functions to ensure operational excellence and client wellbeing.

• Implement internal HIQA-style mock inspections.

• Oversee scheduling, clinical care monitoring (OneTouch), quality audits (VIClarity), and digital clinical records.

• Ensure timely information flow to the HSE.

• Act as Clinical Governance Lead for the HSE Home Support Service tender.

• Conduct family education sessions and support client onboarding, especially for private clients.

• Assist with client profiling and service development.